Operations and Service Enhancement
With extensive experience in helping organizations grow and prosper, Practical Healthcare Solutions team offers keen insight and recommendations to enhance service efficiency, profitability and effectiveness for hospitals and other health care providers.
To accomplish this, we take either a comprehensive or problem-specific look at program or service activities, including operating system procedures and expenses, staffing and scheduling, actual and potential revenue sources, equipment / technology, productivity, throughput, etc. The goal is to enhance the operation and effectiveness of a service to simultaneously serve both patients and the bottom line.
The types of evaluation we offer to clients typically include:
Evaluation of Revenue Enhancement Opportunities
- Volume and revenue three-year trending analysis
- Identification of program strengths to build upon or new initiatives to respond to community needs or market opportunities
- Review of coding, billing and collection processes
- Evaluation of managed care agreements
- Affiliation opportunities for service expansion and enhancement
Expenses Evaluation
- Analysis of operating expenses
- Comparison to other comparable programs, services, entities
- Three-year trending of expense categories
- Comparison of cost categories to regional and national data, where available
- Identification of areas for cost-saving that do not impact quality of service
Facility Evaluation
- Evaluation of adequacy of current physical location for optimum service delivery and cost-effectiveness
Staffing Analysis
Reviews and comparisons of:
- Staffing level
- Salary level and benefits
- Job description reviews
- Productivity standards and performance
Clinical Activity Analysis
Reviews and comparisons of:
- Clinician staffing
- Schedules
- Productivity, including non-clinical responsibility
- Salary and benefits reviews
- Job descriptions
- Contract and incentive reviews
- Throughput and service delivery and access analyses
Marketing Status
- Referral source analysis
- Review of customer satisfaction tools and results
- Marketing plan review
- Descriptive and promotional materials / distribution plan review
- Assessment of untapped marketing opportunities